Case managers are the driving force in your team. They assist with field staff, they handle family complaints, they monitor Oasis documentation and are the backbone of your office. Once you have your case managers in place you do not want to lose them.

However, time and time again they are given the duty of taking call. When a case manager is given this requirement they must continue to work even after their long day in the office. Give them time to relax and recouperate.